Customer Information Collection
a) Customers’ contact details such as name, email address, phone number, billing and shipping address.
b) Customers’ previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history, etc.
c) Information from our optional online surveys on our or third-party sites (posted by BeigeandWenge.com), which may include demographic information (like gender, age and income) as well as product and service preferences of users or customers.
d) Browser Cookies#
e) Customers session information that is logged on our site, which includes customers navigation within the site, IP address of devices being used, browser type, browser language, operating system, date and time of the request, etc.
f) Third-party websites sign-in information (such as Google, Facebook, Twitter or Instagram) shared on our website.
g) Email communication by any user or customer directly with BeigeandWenge.com such as product enquiry, order and transaction-related information, disputes or complaints, etc.
h) Customers transaction or banking details such as credit card number, cardholder name, expiration date, CVV or other information, as required for internet banking or other payment instruments, is not held by BeigeandWenge.com but are under the control of our payment gateway service provider PayUmoney.
Customer Information Utilization
a) We collect user or customer information only to conduct our business and provide the best service. We do not sell or rent this information to any third parties.
b) User or customer information (as defined above) will be used as described below:
b1) User and customer information may be shared with our subsidiaries, affiliates and partners who are also involved in delivering the services to our customers.We make sure that the information given to them is strictly used for the website purposes only and confidentiality is maintained.
b2) Some of the user and customer information is used to understand customers behaviour and thus offer a better and more relevant experience to our customers. Some information, in an aggregated form across all users, is used to compile statistical and demographical profiles for our business and marketing activities.
b3) This information is used to inform our customers about their order & shipping status, our offers, deals, new product launches and other promotional and informational content.
c) Cookies are used to provide a customized experience to our users or customers such as identifying recently viewed items (of interest to the user) as well as implementing wish-lists and cart features.
d) User sessions log and traffic flow information is used to understand user interactions and to make improvements to our website. This information is also used to understand and analyze customers’ preferences, buying patterns and behaviour at an aggregate level.
e) The IP address, user navigation across the website, browser and operating system information, etc., is used to measure the overall website performance in terms of the number of users, user engagement, time spent by the users on the website, etc.
f) The user or customer information may be used, when required in aspects such as legal disputes or other legal processes; compliance with any statutory or regulatory requirements; troubleshooting problems; detection and protection against error, fraud and other criminal or illegal activities; enforcing our terms and conditions; preventing abuse of our services; preventing violation of the rights of third parties, other users or the general public.
Data for Third-party Services
a) The third-party service providers, employed by us, to perform the services, will collect, use and disclose our customers or users’ information only to the extent necessary.
b) Certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information. We are required to provide to them for our customers’ purchase-related transactions.
c) For those providers, we recommend that customers read their privacy policies, so that they understand how their personal information is handled by them.
d) Some third-party service providers may be located in or have facilities located at a different jurisdiction than our customers’ or us. For transactions involving the services of such third-party service provider, the customers’ information may become subject to the laws of that jurisdiction(s).
f) When a customer clicks on an external link or an advert or a sponsored link that appear on our website, they may direct you away from our website. We are not responsible for the privacy practices of other websites and we encourage customers to read the privacy policies of those websites.
Customer Data Security
a) We take reasonable precautions and follow industry best practices to protect your personal information and ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
b) The credit card information provided by our customers is encrypted using Secure Socket Layer (SSL) technology or any other suitable encryption technology.
c) While we strive to provide the utmost security to our customers’ information, we are aware that the transmission of information on the internet is not completely secure. We try to provide reasonable safety to the information we collect from our customers, but still, be aware that data transmission over the internet is at customers’ own risk.
The www.beigeandwenge.com provides all customers with the opportunity to opt-out from receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account.